OrdersQuestions about your order? We're here to help.
Lany Space Help Center
Everything you need to shop, track, and care for your Lany Space pieces.
Help & Guides
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OrdersQuestions about your order? We're here to help.
Q&A
After you place your order, you will receive an order confirmation email with your order number. Your order number starts with #DT. The tracking number will be generated within 48 hours and emailed to you. You can enter your email address or order number here to track your order. If you're having any issues, please reach us at support@lanyspace.com
To provide the best service to our customers, we will process orders immediately we receive them. We can not guarantee that the shipping address will be updated once the item has been shipped, but we will try our best to accommodate the address change. The best way is to contact us at support@lanyspace.com with your order number.
We process our order very fast, so we cannot guarantee the cancellation of any order after placement. However, we encourage you to contact our Customer Care team at support@lanyspace.com as quickly as possible to request a cancellation. We will do everything we can to take care of your request. However, in the event that we are unable to fulfill your cancellation request, you may start your return after your order has been delivered.
Shipping & DeliveryQuestions about shipping? We’ve got you covered.
Q&A
Yes, we offer free shipping to France. If you have any further questions or need assistance, please contact our Customer Care Team at support@lanyspace.com. Additional fees or delivery restrictions may apply for remote areas. Please note: We do not ship to P.O. Boxes.
For Lany Space products, we ship from Los Angeles, United States or New York, United States.
Your order will typically arrive around 30 days from the shipping date, depending on the carrier and your location.
Payments & Gift CardsEverything you need to know about payment options.
Q&A
We accept all major credit cards as well as PayPal (US, Canada, UK, Australia & Hong Kong, China customers only), Apple Pay (US, Canada, UK, Australia & Hong Kong, China customers only), Affirm (US customers only), and Afterpay (US customers only).Please note, we are only able to accept one form of payment per order. Refunds are always issued to the original form of payment and are unable to be refunded to a different form of payment for any reason.
No, we do not accept multiple promotional codes per order unless otherwise stated in the terms and conditions.
Yes, all customers will be charged sales tax at the time of purchase. The tax amount will be reflected at checkout after entering your ship to address.
ProductsNeed help choosing the right rug? Start here.
Q&A
Our rugs are made from ultra-soft polyester that meets OEKO-TEX® Standard 100 certification, making them safe for everyday use. They feature a low-pile construction and feel smooth and comfortable underfoot.
Rug sizes are approximate and may vary slightly. For irregular or uniquely shaped rugs, measurements are taken from the widest and longest points.
For regular maintenance, gently vacuum your rug and spot clean any spills or stains promptly. For more detailed instructions, please refer to our rug care guide.
Custom Size RugQuestions about customizing rugs? Find answers here.
Q&A
Complete your payment to begin production of your custom rug. Delivery is expected within approximately 6–8 weeks. Once your order has been confirmed, you will receive an email with the estimated delivery date. If there are any unexpected delays, we will proactively notify you and keep you updated throughout the process.
Because custom rugs are made just for you, they’re considered final sale. We’ll confirm all details with you before production begins.
At the moment, we offer custom sizing only.
Care & CleaningNot sure how to care for your rug? We'll guide you.
Q&A
To ensure your rugs maintain their quality and longevity, it's important to provide proper care in daily. While our rugs are designed to be low maintenance, here are some guidelines to follow:
- Wash the rug only when necessary. Use a gentle cycle with cold water to prevent shrinkage or damage. Avoid using fabric softener, as it can break down the fibers.Use a mild detergent in small amounts to avoid residue buildup. Air-dry the rug flat or hang it over a clothesline. Avoid using a dryer, as high heat can shrink or damage the rug.
- Vacuum regularly and spot clean with mild detergent as needed. Blot spills with a clean, dry cloth or paper towel. Use a mild detergent or a rug cleaner specifically designed for your rug’s material. Test any cleaner on a small, inconspicuous area first.You can also check this guide for details: rug care guide.
For more stubborn stains that require extra attention, follow these steps to effectively treat the affected area. Start by using a clean paper towel or cloth to gently absorb any excess liquid from the stain. Next, create a mixture by combining 1-2 teaspoons of liquid laundry detergent with a cup of warm water. Dampen a color-safe cloth with the mixture and carefully blot the stained area, applying gentle pressure. Afterward, rinse the area with cool, clean water to remove any residue.
To ensure efficient shipping, our rugs are rolled up during the packaging process. This helps to minimize the package size and protect the rug during transit. As a result, when you receive the rug, it may have been rolled up for a while, leading to temporary creases and waves. These creases are a natural occurrence due to the rug's storage and shipping method, and they should gradually disappear with time and proper care.To address this, we recommend following the previous instructions to allow the rug to acclimate to its new environment by leaving it unobstructed and flat on the floor for at least 48 hours. This will allow the rug to relax and naturally flatten out.
If you wish to expedite the process, using a steamer as mentioned earlier can be helpful in removing the creases more quickly.We apologize for any inconvenience caused by these temporary creases, but please rest assured that they are a result of our efforts to make the shipping process more efficient.
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